What Can I Do?

ACCEPTABLE USE POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Resource Abuse

Resource Abuse consists of any activity, intentional or otherwise, that consumes sufficient system resources to negatively affect other clients or equipment.

Unsolicited Communication

Any email-based communications sent without the consent of the recepient.

Knowingly permitting or initiating Unsolicited Communications is grounds for immediate termination, and a permanent ban from any future service.

Malicious Content

Any type of script, code, or other file that performs harmful action, either to the user affected or as a bulk action triggered by the user.

Any content that violates Canadian, United States, and Luxembourg laws.

Knowingly permitting or hosting Malicious Content is grounds for immediate termination, and a permanent ban from any future service.

Intentional / Malicious Abuse

Intentional / Malicious usage is defined as any action knowingly performed by the user, or persons user has authorized to access the service, that is categorized in the above Abuse Definitions.

All services on the user’s account will immediately be terminated without compensation, save for situations where a court order demands evidence be turned over to law enforcement.

The user will be permanently banned from holding any further service with Frantech Solutions, BuyVM, BuyShared, and related companies.

First Offense

The offending service will be brought offline, and left in a suspended state.

A support ticket will be opened to the service owner detailing the offense and the necessary steps required to resolve the situation.

Once the service owner replies to the ticket acknowledging that they understand the issue and how to correct the problem, the service will be reactivated and the service owner will have 24 hours to prevent any further abuse.

Second Offense

The offending service will be brought offline, and left in a suspended state.

A support ticket will be opened to the service owner detailing the offense and the necessary steps required to resolve the situation.

If the offense is found to be intentional or due to negligence, a $20.00 USD AUP Violation Fine will be issued to the account.

Once the service owner replies to the ticket acknowledging that they understand the issue and how to correct the problem, and the AUP Violation Fine is paid in full, the service will be reactivated and the service owner will have 24 hours to prevent any further abuse.

Third Offense

The offending service will be placed in a suspended state, and queued for automatic termination within the following 24 hours.

All remaining services on the owner’s account will be brought offline, and left in a suspended state.

If the offense is found to be intentional or due to negligence, a $30.00 USD AUP Violation Fine will be issued to the account.

Once the service owner replies to the ticket acknowledging the situation, and the AUP Violation Fine is paid in full, any remaining services on the account will be reactivated.

Third Party Links

The offending service will be placed in a suspended state, and queued for automatic termination within the following 24 hours.

All remaining services on the owner’s account will be brought offline, and left in a suspended state.

If the offense is found to be intentional or due to negligence, a $30.00 USD AUP Violation Fine will be issued to the account.

Once the service owner replies to the ticket acknowledging the situation, and the AUP Violation Fine is paid in full, any remaining services on the account will be reactivated.

If at any time you would like to reporting abusive use from our servers, you can email us at

Abuse@TheHostShed.com and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this acceptable use policy you may contact us using the information below.